Quicken Loans

  • Tour of Duty Associate - Surveillance Operator

    Rock Security LLC
    Job Location
  • Who We Are

    Detroit-based Rock Ventures serves and connects Quicken Loans Founder and Cleveland Cavaliers Majority Owner Dan Gilbert’s portfolio of more than 100 companies. The Rock Ventures Family of Companies' mission is to increase growth, innovation and prosperity in the cities in which its more than 30,000 team members live, work and play. Key initiatives include real estate development, community investments and economic development. Rock Security offers 24/7 safety and security services and training to the Rock Ventures Family of Companies’ team members, tenants and visitors. We’re proud to be part of collaborative public-private partnerships working towards common goals of enhancing the safety for everyone who lives, works and visits Detroit, Cleveland and our other home cities.

    What You'll Do/Need

    The Surveillance Operator is responsible for operating and monitoring all cameras and state-of-the-art surveillance programs. They’ll report all suspicious activity to the proper authority and will ensure all components of the Command Center surveillance equipment are operating according to standards and protocol.


    Location: Cleveland, OH, supporting Tower City Centerand other Family of Company Locations


    Schedule: Shift hours will be between 3pm and 11pm and/or 11pm – 7am.



    • Operate and monitor surveillance cameras and state-of-the-art surveillance programs
    • Ensure all components of the Command Center surveillance equipment are operating according to standards and protocol
    • Communicate video intelligence to supervisors
    • Support and assist in record/data collection which involves recorded video


    • Recently transitioned military veteran
    • High school diploma or equivalent 
    • Experience in law enforcement, security or surveillance operation
    • Experience with the Microsoft Office suite
    • Ability to operate an extensive variety of pan-tilt-zoom surveillance cameras
    • Ability to manage information and technical security programs
    • Possess strong attention to detail and organizational skills
    • Ability to multitask in a constantly changing environment
    • Demonstrate analytical problem-solving ability and critical-thinking skills
    • Possess professionalism, confidentiality and a positive demeanor
    • Excellent verbal, written and presentation skills
    • Excellent computer skills, including with the Microsoft Office suite
    • Strong written and verbal communication skills
    • Ability to learn and participate in a fast-paced environment
    • Effective task management skills
    • High level of motivation
    • Great attitude and desire to learn and grow

    What You'll Get

    • Excellent benefits package that includes medical/dental/vision
    • Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
    • Other incentives, contests and rewards, including trips, event tickets, cash prizes and more

    Why We're Different


    Corporate politics not your strong suit? The anti-corporate culture of Quicken Loans gives our team members the initiative to build solutions together and grow both personally and professionally. At Quicken Loans, we’re in the business of putting roofs over our clients’ heads, but we certainly aren’t putting ceilings on our team members’ careers. If you’re interested in working in a place with a philosophy that’s truly different, apply today.


    Rock Security LLC is an equal opportunity employer.


    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, and may be modified periodically.


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